Customer FAQ

Any foresight of launching in countries outside of the U.S.?
We're thrilled about our expansion plans! While our international shipping currently only covers Brazil, Canada, China, France, Germany, China, Japan, a...
Wed, Dec 4, 2024 at 8:34 AM
How can I qualify for FREE Shipping?
For Subscribers: Customers and Brand Partners with an active subscription enjoy the perk of FREE shipping on all orders totaling $50 or more after applying ...
Tue, May 28, 2024 at 11:39 AM
How do I cancel my subscription?
To CANCEL a Subscription, you have two options: click the little black drop-down "▼" to the right of the "Edit" button and click "C...
Wed, Dec 4, 2024 at 8:27 AM
How do I change my subscription order?
You can easily adjust your next Subscription. Log in to your account at bellame.com, click or hover over the user icon "☺"  on the right side of t...
Wed, Dec 4, 2024 at 8:17 AM
How do I return a purchase?
To initiate the return process, please submit a Support Request (click support request). You will receive a confirmation email with all your return details....
Tue, May 28, 2024 at 10:00 AM
How does Pay in 4 work?
The Payment Method Pay in 4 by PayPal lets you buy now and pay later with a simple plan that charges zero interest and no late fees. This payment method let...
Tue, May 28, 2024 at 10:19 AM
I did not received my full order
Missing an item? Not the product you ordered? Submit a Support Request with your order number or call 833-BELLAME (235-5263) within 7 days of receipt to hav...
Tue, May 28, 2024 at 10:29 AM
I got a Credit Card Address Verification Error (AVS Error) while trying to place my order
When customers enter their Billing Addresses, Bellame’s merchant system electronically sends the information to the issuing credit card company. The credit ...
Tue, May 28, 2024 at 11:30 AM
I received a damaged product
Not the product you ordered or did you receive a damaged product? Submit a Support Request with your order number or Call 833-BELLAME (235-5263) within 7 da...
Tue, May 28, 2024 at 10:31 AM
In what language does BELLAME Customer Care provide assistance?
Our dedicated Customer Care team is available to provide assistance and support in both English and Spanish, seven days a week, from 8:00 AM to 7:00 PM Paci...
Wed, Jun 19, 2024 at 2:37 PM